FAQs

Who is a Vegan?

A Vegan is someone who abstains from consuming or using animal-derived foods, products or by-products, including but not limited to meat, dairy, eggs, honey, beeswax, furs, leathers, wool etc.

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What are Cruelty-free products?

Cruelty-free products are manufactured or developed by methods that do not involve experimentation or testing on animals.

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Who can shop on Alt Mart?

Alt Mart is an Exclusive Vegan and Cruelty-free Alternative Marketplace which has an assortment of 1000+ products in food, nutrition, personal care and lifestyle accessories to shop from.

It is an e-market for people who are:

– Vegan

– Lactose intolerant 

– Gluten intolerant

– Facing health issues requiring a meat/dairy elimination diet

– Looking to adopt a healthy or otherwise an alternative plant-based lifestyle

– Seeking to live a Cruelty-free lifestyle for the love of animals

– Environmentalists who are concerned about climate change caused by meat and dairy industries

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What payment methods do you accept?

We use Razorpay as our secure payment gateway which has the following payment options:

– Credit and debit cards

– Net Banking

– UPI/QR

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Is it safe to use my credit card online at the store?

We use a secure third party payment gateway, Razorpay for all customer payments. Our latest SSL encryption technology keeps all your personal information safe and secure. For any questions on payments made using Razorpay, please visit their FAQs section here

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Is my information safe with you?

Our priority is to safeguard your information. Please read our complete privacy policy here

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What is your return policy?

Please read out complete policy for Returns, Replacements, Cancellations and Refunds here

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What is your shipping policy?

Alt Mart currently delivers Pan-India. We may not be able to service certain remote pin codes in non-metro cities.

We charge a shipping fee of Rs 60 per product. However, Hyderabad customers can avail a flat rate shipping for their order by shopping from the Hyderabad Quick Buy Page.

– Our products are typically delivered in 5-7 business days.

– Certain vendors may have a different delivery time. The delivery times are mentioned on each product page and during checkout.

– Products are delivered Monday through Saturday between 8am to 9pm, except on public holidays.

Read our complete shipping policy here.

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How do I know if an item is in stock?

All items are in stock unless ‘SOLD OUT’ is displayed. Please note that even if an item is in the Cart, it could still be bought by another customer until your order is completed. If the product you want to buy is out of stock, please email orders@thealtmart.in to check if there is a backorder for that item.

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Can I ship to multiple addresses?

You may only ship an order to one address. If you want items to be shipped to different addresses, please place separate orders

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Can I change my shipping address after my order has been dispatched?

We are unable to redirect orders once your items have been dispatched. Please ensure you provide the correct shipping address or send us an email to update the address within 24 hours of placing an order. Send an email to orders@thealtmart.in and we will try to accommodate your request if the order has not been dispatched.

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How can I track my order?

Once you place an order, you will receive an email and text confirmation of your order placement. You will receive email updates when your order is dispatched and delivered. You can also log into your account on Alt Mart and track the status of your order anytime. 

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Do I have to pay GST and other taxes on my order?

All prices are inclusive of the Goods and Services Tax charged by the vendors based on the product categories. Our payment gateway charges a 2% transaction fee at checkout (this is standard across all retail platforms).

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Is my package insured?

All items are insured against theft and accidental damage whilst in transit from our vendors to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. If your box is damaged upon arrival, we recommend that you refuse the delivery.

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I want to list my product and/or collaborate with Alt Mart in promoting Cruelty-free and Vegan products

We’d love for you to be a partner with us. Please get in touch with us at business@thealtmart.in.